What is an OTC desk?
An OTC (Over-the-Counter) desk lets you trade cryptocurrencies directly, rather than on a public exchange. In simple terms, we make it easy to:
- Convert Rands to cryptocurrency and cryptocurrency back to Rands
- Swap one cryptocurrency for another
Our role is to facilitate these conversions securely and efficiently.
Please note that we are not an investment company and do not provide financial advice. We simply handle the conversion of your funds.
What is a wallet KYC?
A crypto wallet KYC is the process of verifying the identity of the person who owns a cryptocurrency wallet, as well as confirming the type of wallet being used.
There are two kinds of wallets:
- Hosted Wallets — managed by a third-party provider (like an exchange or platform).
- Unhosted Wallets — controlled directly by you, where only you hold the private keys.
KYC helps us confirm that the wallet belongs to you and ensures it is being used safely and legally. This process protects both our clients and our business, while keeping transactions secure, transparent, and compliant with regulations.
Why it's important:
1. Legal Compliance
Regulators require KYC to combat money laundering (AML), terrorist financing (CFT), and fraud. Without it, a financial services provider could face fines, penalties, or license revocation.
2. Risk Management
It protects the business from being used (knowingly or unknowingly) for illegal activities. KYC helps identify high-risk clients before onboarding.
3. Trust & Transparency
By verifying identities, providers build credibility and trust with clients, partners, and regulators.
4. Protecting Customers
It helps reduce identity theft and financial crime risks, ensuring safer services for legitimate customers.
In short: KYC is a cornerstone of responsible financial services — it keeps the business compliant, safe, and trustworthy.
Why do you need my KYC and are my documents safe?
We are required by law to complete KYC (Know Your Customer) checks. This helps us verify your identity, comply with anti-money laundering regulations, and keep our services safe, transparent, and secure for all clients.
Your documents are kept strictly confidential and stored on a separate, secure company database. We never share your information with third parties, unless required by law. Protecting your privacy and safeguarding your information is a top priority for us.
What is a wallet KYC?
A crypto wallet KYC is the process of verifying the identity of the person who owns a cryptocurrency wallet, as well as confirming the type of wallet being used.
There are two kinds of wallets:
- Hosted Wallets — managed by a third-party provider (like an exchange or platform).
- Unhosted Wallets — controlled directly by you, where only you hold the private keys.
KYC helps us confirm that the wallet belongs to you and ensures it is being used safely and legally. This process protects both our clients and our business, while keeping transactions secure, transparent, and compliant with regulations.
What is the difference between a hosted/unhosted wallet?
A hosted wallet (also known as a custodial wallet) is one where a third party (such as a cryptocurrency exchange or financial service provider) controls the wallet and holds the private keys on behalf of the user.
Commons examples include wallets on platforms like Binance, Coinbase, or Luno.
In contrast, an unhosted wallet is one where the user holds their own private keys and has full control, such as wallets created use MetaMask, Ledger, or Trust Wallet.